MERS - Managed Extension Reporting Service
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The TSA Managed Extension Reporting Service (MERS) provides managers and users alike with periodic call diagnostics and reporting of telephone system usage.
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Diagnostics are delivered via email in dashboard layout. The email dashboards give managers, at a glance, an overview of end user activity on a monthly basis.
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Visibility of this information allows managers to:
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Understand employee usage of the telephony network
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Understand telephony usage patterns:
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Busiest Hour for incoming and outgoing calls per day
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Inbound and Outbound call counts (per week and per month)
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Alerts or Business Rules applied to every call with email notifications
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Activity by staff member/extension including count, duration and destination zone
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Call types by count and duration
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Calls by Destination
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A list of unused extensions each month
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Trunk utilisation graph each month
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The ability to apply names to your extensions to make the reporting specific within the organisations environment.
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The ability to make decisions based upon your own factual data, rather than data supplied via carrier invoice, or averaged industry trending.
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MERS Monthly Report
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On the first day of each month a report will be delivered to nominated email addresses in the format outlined below showing call activity for the previous month.

MERS Portal
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Login to the MERS Portal at any time to view your latest call stats.
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Use the MERS Portal to
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View dashboard graphs
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Call Summary table
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Call Detail table
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Export data tables to XLSX
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Manage your email alert settings,
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Set descriptions to each extension, and manage authority codes.


Alerts Emailed to you Daily
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Alerts are business rules applied to every call.
Set parameters for each measured category to trigger an email alert to send to a stored email address (or multiple email addresses).
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The MERS system will deliver email alerts in a summary format outlining each event. Alert emails are issued once a day.
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No Calls Recorded
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All Lines Busy
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High Call Time - per call
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High Call Time - per day
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High Number of Calls - per day
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Many Calls to the Same Number
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Calls To Flagged Numbers.
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Calls From Flagged Numbers.
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International Calls.
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Unanswered Calls.
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Out of Hours Calls