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TSA News


October 2018

TSA Software is pleased to announce that it will again be exhibiting at the 2019 CISCO Live conference in Melbourne. We look forward to seeing many of our Partners and Customers at this event as we display the latest releases for the CAAB Enterprise suite of products and services across the Technology Expense Management Space.

October 2018

TSA Software is pleased to announce that Lakes District Health Board New Zealand has chosen the CAAB solution for implementation across their hospital network.

Lakes DHB plans, funds and provides hospital and health services to just over 100,000 people in the local authority areas for Taupo and Rotorua districts.

October 2018

TSA Software is pleased to announce Northern Health Victoria has chosen CAAB Enterprise for their Technology Expense Management requirements.

August 2018

TSA Software announces Flexera integration for its CAAB Enterprise - Software Expense Management Module


TSA Software is pleased to announce integration to the Flexnet Manager Suite (FNMS) is now available to customers wanting to utilise CAAB Enterprises Technology Expense Management Application or service to unify its Billing/Reporting and cost recovery processes with other Technology Expense sources such as Carriage, Assets, Multifunction Devices, Meeting Rooms, Internet and Cloud. Cost recovery and Billing to user level along with custom rules for sharing of charges is also part of the solution to enhance the FNMS base offering.


See :


For further information, please email 

August 2018

TSA Software is pleased to announce it is exhibiting at this years Technology in Government Conference in Canberra from 7th to 8th August.

December 2017

Griffith University implements CAAB Enterprise for their Technology Expense Management needs.





November 2017

WA Health further expands the CAAB Enterprise Billing and reporting solution with the addition of a further 3 hospitals.





October 2017

TAFE Qld select CAAB Managed Services for their Telephony Expense Management, optimization and reporting/analysis needs.





September 2017

Tradelink Australia and NZ chose CAAB Enterprise for their Store telephony business intelligence and reporting solution.





September 2017

IP Australia, Canberra choose CAAB Enterprise for their Technology Expense Management requirements.





August 2017

Department of Employment Canberra selects CAAB Enterprise for their Technology Expense Management needs as an on premise deployed solution.





August 2017

Northern Territory Government selects CAAB Enterprise for their Telecom Expense Management requirements.





May 2017

TSA Software will be exhibiting at THETA 2017 in Auckland New Zealand.  


March 2017

TSA Software will be exhibiting at Cisco Live 2017 in Melbourne.  See you there!





April 2015

Monash Health has selected CAAB Enterprise for their telephony reporting needs.





March 2015

Cisco Live in March 2015 – TSA Software will again exhibit at CISCO Live for the 7th consecutive year





February 2015

TSA Software Solutions is happy to partner with the Australian Broadcasting Commission as their full Telecom Expense Management and Billing Managed Service Provider. 





January 2015

We are proud to announce CAAB Enterprise will now be supporting NSW Health - South Eastern Sydney Local Health District for telephony reporting and an internal directory solution using the CAAB Enterprise Platform. 





November 2014

University of South Australia expands its relationship with TSA Software Solutions and chooses the CAAB Enterprise Unified Reporting Business Intelligence platform for fixed and mobile services.








October 2014

Victoria's Federation University has selected the CAAB Enterprise Internet Expense Management Module to integrate with Palo Alto network security for student and staff internet management.  





September 2014

We are pround to announce TSA will partner with NEC to provide the South Australian Government with an infrastructure billing and reporting solution further expanding the long term and successful partnership with NEC and the SA Government. 


July 2014

Superpartners – Australia’s largest superannuation service provider,  have chosen CAAB Enterprise as their internal cost recovery and reporting platform for Telecommunications.  






May 2014

CAAB Enterprise has been selected by the Reserve Bank of Australia to replace their legacy Telecom Expense Management platform as they seek to streamline and automate their Carrier Account Processing, Validation, Allocation and Reporting process.


March 2014

The Department of Foreign Affairs and Trade have selected CAAB Enterprise to replace their legacy Telecom Expense Management (TEM) environment as they seek better visibility and reporting capability of their Telecommunications investment. DFAT joins TSA’s extensive and expanding Government footprint as it continues to understand and meet the growing needs of Agencies.


March 2014

TSA has exhibited at CISCO Live for the 6th straight year showcasing its CAAB Enterprise Telecom Expense Management Billing and Reporting Solutions.


July 2013

Peter Condon talks all things CAAB Enterprise with Bryan Thompson from Queensland University of Technology at this year's Questnet Conference at Royal Pines on the Gold Coast.

January 2013

TSA Software is pleased to announce its new Unified Reporting and Business Intelligence Portal will become “Release to Market” on the 28th January 2013 as the culmination of 3 years of Research and Development, Market Testing and BETA deployment.


This research has allowed us to commence design and development of CAAB Enterprise Version 4 which will significantly enhance and streamline CAAB’s capabilities and useability.


December 2012

The University of Queensland have chosen CAAB Enterprise as their Telecom Expense Management platform to replace legacy systems and automate business process and manual handling of telecom expenses. TSA Software is pleased to partner with the University as they join many of Australia’s other major Universities in using the CAAB Enterprise Platform.


July 2012

Parliament of Victoria have chosen CAAB Enterprise as the platform to centrally manage all of their Telecom Expense Management needs going forward.


July 2012

The Australian Bureau of Statistics has selected CAAB Enterprise for their full Telecom Expense Management requirements.

The Australian Bureau of Statistics is Australia's official statistical organisation. It assists and encourages informed decision-making, research and discussion within governments and the community, by providing a high quality, objective and responsive national statistical service.


July 2012

The Sydney Cancer Centre / Chris O’Brien Lifehouse at RPA have selected CAAB XL to meet their Telephony Extension Reporting needs.

The Chris O'Brien Lifehouse at RPA will be a world-class cancer treatment and research facility providing integrated care to patients and carers, building on the services provided at the Royal Prince Alfred Hospital – Sydney University precinct at Camperdown, Sydney.


May 2012

Southbank Institute of Technology have selected CAAB Enterprise to assist them with Student and Faculty Internet Management and Reporting.
Southbank Institute is the dynamic leader in vocational education and training, delivering courses to thousands of students from Australia and overseas each year. They are recognised worldwide for their flexible, progressive and innovative approach to teaching across a diverse range of courses.


May 2012

TSA Software Solutions are proud to support the Dimension Data Fundraising Ball for World Vision’s Yawar Education Project in Papua New Guinea held on 19 May 2012 in Canberra.


May 2012

Defence Housing Australia (DHA) selects CAAB Enterprise to assist them with their full Telecom Expense Management requirements.
DHA was established in 1988 to provide housing for members of the Australian Defence Force and their families. They provide a complete housing solution, including property and tenancy management for our customers.


April 2012

TSA has been accepted onto the Microsoft Lync TAP 15 program which kicked off in Malaysia in early April with the attendance of our Software Business Manager, Peter Condon, at Microsoft's offices in Kuala Lumpur.


February 2012

Australian Crime Commission selects CAAB to assist them with their Telecommunications Reporting requirements. The Australian Crime Commission (ACC) is established under the Australian Crime Commission Act 2002 as a statutory authority to combat serious and organised crime. They report directly to the Minister for Home Affairs and are part of the Attorney-General's portfolio.


February 2012

Rockhampton Regional Council selects CAAB to assist them with their Telecommunications Reporting requirements. After the most historic reform in local government history, the communities of Rockhampton, Fitzroy, Livingstone and Mount Morgan joined together on 15 March 2008 to elect the first Rockhampton Regional Council - one team serving one region for better services and facilities.

With more than 1,200 employees serving more than 111,500 people in 79 unique communities throughout our region, Rockhampton Regional Council is about much more than just "roads, rates and rubbish", directly responsible for many different programs and activities.


November 2011

Crown Events and Conferencing have partnered with TSA Software Solutions to produce a solution that provides internet services to guests, allowing guests to choose various internet packages similar to an ISP (Internet Service Provider). TSA’s CAAB Platform powers the solution, and provides Crown Administrators significant control over the network bandwidth allocation on the events network.


November 2011

Xstrata Queensland choose CAAB Enterprise to assist them with their Telecom Expense Management requirements.

Xstrata are a global diversified mining group who operate a world-wide portfolio of metals and mining businesses with the aim of delivering industry-leading returns.


November 2011

On the 28th and 29th October we took the team away for our Annual Planning Conference where we mapped out not only the next 12 months, but also were able to workshop company and product direction over the next 5 years.


November 2011

The Australian War Memorial in Canberra have selected CAAB to help them with their Telecommunications reporting requirements.


September 2011

CAAB Enterprise has been selected by The Treasury as the solution to assist them with their Telecom Expense Management requirements.


September 2011

Essential Energy selects CAAB Enterprise for its Telecom Expense management needs.

Essential Energy is a NSW Government-owned corporation, with responsibility for building, operating and maintaining Australia’s largest electricity network - delivering essential network services to more than 800,000 homes and businesses across 95 per cent of NSW, parts of southern Queensland and northern Victoria.


August 2011

Wesfarmers Curragh Mining select CAAB Enterprise to meet their Telecom Expense Management needs. Curragh is one of Australia’s largest independent coal producers.


August 2011

Dan Cassidy, Senior Support Engineer, has taken out TSA’s quarterly pool competition The Shark Award in a hotly contested final over the incumbent champion Joel Wretham held at QMasters Snooker Hall on Friday night, the 12th August.


July 2011

At QuestNet 2011, Ben Vertigan, Enterprise Solutions Manager for TSA and Paul Stockwell, Product Architect for TSA introduce Rob Moffatt from the University of Qld to CAAB Enterprise, our Unified Telecom Expense Management platform.


July 2011

The TSA team has completed its Annual Go Karting Championship at Kingston Park Raceway. This year's event was won by Dave Asnicar with Mark Condon and Paul Smith/Joe Tuckett filling the 2nd and 3rd spots. A great and very competitive day was had by all.


July 2011

Technology One Ltd select CAAB Enterprise for their Mobile Expense Management and reporting requirements.


June 2011

TSA will release its 3.16 CAAB Enterprise version on the 1st August bringing additional features and enhancements to market for its growing Enterprise clientele.


February 2011

TSA is pleased to announce that it has expanded appliance support for its Internet Expense Management Module to include the Packetlogic suite from Procera Networks. TSA’s Internet Expense Module is being rapidly accepted by the Education vertical seeking to manage Internet access and Quota and Expense allocation for Staff and Student communities.


February 2011

TSA is pleased to announce Shoretel system support for its CAAB XL and CAAB Enterprise platforms.


January 2011

TSA is pleased to announce support for Microsoft Lync via its CAAB Enterprise Extension Expense Management Module catering for reporting and cost allocation in areas such as IM, Point to Point Video conferencing and Voice calling.


January 2011

TSA is pleased to announce formal support on its CAAB XL product for the CISCO UC500 and CCME suite of products catering to those SME’s requiring Call Accounting, Billing and Reporting on these platforms.


January 2011

TSA is pleased to announce the appointment of Ben Vertigan as our Enterprise Solutions Manager – Southern region covering Vic, SA, WA and Tasmania. Ben is based out of Melbourne and comes to TSA from the Victoria Police having managed our CAAB Enterprise platform for over 5 years. Prior to that Ben worked in the Telecom Expense Management industry for a Global Vendor.


November 2010

TSA is pleased to announce two new Support Engineers, David Larsen and Ben Lee, who have joined CAAB XL help desk.


November 2010

TSA is proud to announce that we have moved up from 332nd to 293rd in the Queensland Top 400 Privately Owned Company index for 2010 reflecting our continued growth in the Asia Pacific Telecom Expense Management Market.


September 2010

TSA is pleased to announce it has achieved Application Compatibility Status with Microsoft Windows 7 on its CAAB Enterprise v3.14 and CAAB XL v2.46 platforms.  Please contact for more information


August 2010

CAAB Enterprise selected as solution for Crown Entertainment complex


August 2010

Greater West Area Health Services selects CAAB Enterprise


July 2010

TSA is proud to announce the release of CAAB Enteprise 3.14! This is a significant release for CAAB and includes many great new features. Please contact for more information.


July 2010

TSA is proud to be sponsoring, exhibiting and presenting at QUESTNet for the third consecutive year in July. TSA continues to work closely with the University Sector for Unified Telecom Expense Management.


TSA is also pleased to advise that both the Queensland University of Technology and the University of Tasmania will be presenting on their implentation of the CAAB solution.


June 2010

TSA is proud to announce that RACQ have purchased CAAB Enteprise for their Enterprise wide Telecom Expense Management needs.


May 2010

TSA is proud to announce that the Queensland University of Technology has purchased CAAB Enterprise for their Enterprise wide Internet Access project. CAAB Enterprise will manage the Internet access for all staff, students and related entities.


April 2010

TSA is pleased to announce that we have released the latest version of CAAB XL 2.46. There are many enhancements as well as support for the latest operating systems and databases such as Windows 7 and SQL 2008. Please contact for more information.


March 2010

TSA appoints Robert Ferguson into the newly created role of Service Delivery Manager. Rob brings with him many years of complex project experience and is looking forward to help create better processes around TSA's support and implementations.


February 2010

TSA is proud to announce that after 24 months of hard work we have been certified as a Microsoft Gold Partner!


January 2010

TSA is proud to announce that we have joined the Cartridges for Planet Ark program. This program collects and returns inkjet, toner cartridges, toner bottles and other imaging consumables from printers, fax machines and photocopiers for reprocessing and recycling. This program forms part of TSA's Green Initiative.


December 2009

TSA is very proud to announce that after 24 months of hard work we have achieved Microsoft Gold Partnership status! Our staff have been through many hours of training and formal certification, along with support from our Channel Partners and Enterprise Clients to help us achieve this. For that we thank you. Microsoft is a core technology development partner of TSA, and we are thrilled our relationship continues to grow for mutual prosperity.


December 2009

TSA wins University of New South Wales with CAAB Enterprise. The University will be using CAAB as the core technology for the cost recovery of all voice services and inventory across the University.


December 2009

TSA wins University of Tasmania with CAAB Enterprise expansion. Over 12 months ago, UTAS engaged in a research and development project with TSA to build a carrier grade Internet Accounting and Access solution for their user base of over 20 000 people. With this project completed successfully, TSA has now been appointed to implement their Voice Accounting technologies including Call Accounting and Carrier Invoice processing.


November 2009

TSA wins Brisbane City Council with CAAB Enterprise. BCC is the largest and most complex council in the southern hemisphere and will be using CAAB to track telephony usage across their enterprise.


October 2009

TSA wins Victoria Police with CAAB Enterprise. Following a very detailed tender and proof of concept process, CAAB has been selected as the core telephony biling and forensic technology for Victoria Police.


October 2009

TSA is proud to announce that we have been ranked 332nd in the Queensland Top 400 Privately Owned Company index! This reflects TSA's growth and success over the last two years.


September 2009

TSA exhibits at Cisco Networkers! Cisco is a core technology development partner of TSA and we look forward to demonstrating our latest integration to Cisco Unified Communications Manager and the Cisco Service Control Engine.


August 2009

TSA wins Canon with CAAB Enterprise. Canon Australia will deploy CAAB Enterprise as part of their move to a national Unified Communications infrastructure.


July 2009

TSA exhibits and presents TEM research at QUESTNet! This is the national IT&T conference for the University Sector.


April 2009

TSA wins City West Water with CAAB Enterprise! This is TSA's smallest client on CAAB Enterprise with around 500 users. This reinforces that the new licensing model and installation process can scale down to this size!


February 2009

TSA wins Leighton Contractors with CAAB Enterprise! Leighton's are the first organisation to purchase the CAAB interface to a Tandberg Management Suite. This allows Leightons to track and report on desktop and room based video conferencing and collaboration.


February 2009

TSA wins Charles Sturt University with CAAB Enterprise. Charles Sturt is the first University to purchase all of the CAAB Enterprise modules including the Internet Accounting and Access module.


February 2009

TSA moves into new premises! You can now find us at 12 Mayneview Street, Milton, Quensland 4064. All phone numbers are still the same.


December 2008

TSA prepares to move out of the DR facility into our new premises! Merry Christmas and a Happy New Year!


August 2008

TSA recovers from fire in new building with all services restored and back to full operational capability in less than a week with no data loss!


July 2008

TSA loses building to fire! We are now in the process of relocating to our disaster recover facility.

July 2008


TSA is pleased to announce that it has been selected as a State Finalist in the Innovation Category as well as the Small Business Category for the National Telstra Small Business Awards. Judging and Winners for the State Awards will take place at a gala dinner on September 12th at the Sofitel Hotel Brisbane.


July 2008

TSA launches new website! Please provide us feedback on our latest piece of SQL / .Net development.


July 2008

TSA is pleased to announce that Telstra's Complex Billing Division has extended its contract with TSA for another 3 years. Telstra uses CAAB Enterprise to provide manage services to Qantas, Westpac, Woolworths and NAB.


May 2008

TSA is pleased to be sponsoring QUESTnet 2008 to be held at Crowne Plaza Royal Pines on the Gold Coast from the 8th to the 11th July.


The QUESTnet conference is hosted by Queensland University of Technology. The conference committee also includes representatives of AARNet, CAUDIT, Central Queensland University and the University of Southern Queensland. AARNet is the Australian Academic and Research Network, CAUDIT is the Council of Australian University Directors of Information Technology, QUESTnet is the Queensland Educational, Science and Technology Network. The conference is an opportunity for delegates to meet their peers, develop their personal knowledge, exchange observations and experiences, and to gain an understanding of future network directions and developments.


TSA will be demonstrating its CAAB Enterprise Convergent platform for Telecommunications Expense Management.


March 2008

University of Melbourne deploys CAAB Enterprise! The University will be using CAAB for all voice and data billing, auditing and reporting.


February 2008

TSA is pleased to announce that it has renewed its contract with NEC Australia Ltd as their preferred supplier of Call Accounting and Billing Services for another 5 years.


This includes the provision of Managed Billing Services to NEC's Corporate Customer Base Nationally as well as the distribution of TSA's CAAB XL and Ti Product range to NEC's National Sales Force and its extensive Dealer Network throughout Australia and Asia Pacific.


Kevin Stokell, Assistant General Manager, Operations Support, Business Solutions Group, said "TSA has been a Partner of NEC now for 15 years and provides excellent product and support via it's CAAB Platform. This enables NEC to assist our Corporate and Government Clients to regularly analyse, report and conduct cost recovery on their Voice, Data and Mobiles Networks across not only NEC but Multi vendor platforms." Kevin went on to say that "the strategic direction NEC has set in place will see major consolidation activity around communications cost control and management tools in operational use over the next two years. This will mean that medium enterprise will be able to afford operational support system (OSS) tools previously only available to T500 companies and Government due to cost barriers. Fully leveraging best of breed capability from companies like TSA will allow NEC to deploy OSS available as Technology as a Service (TaaS) on secure centrally located platforms to many organizations enabling them to manage operations costs by automated computer generated exception reporting."


July 2007

Telecoms remain in the top three business expenses. Billing invoice errors favour providers over enterprise two to one. Telecommunications continues to rank in the top three of business expenses so its not surprising to learn it is often the first victim of cost-cutting.


June 2007

TSA is proud to announce it has been granted membership of the Australian Industry and Defence Network (AIDN) following on from its growing relationship with the Department of Defence via its CAAB Enterprise Convergent Billing Platform.


February 2007

TSA is pleased to announce it has become a member of the Cisco Technology Developer Program. This further enhances TSA's ability to provide Billing Solutions for the Call Manager 4 and 5 platforms.


August 2006

The TSA Group has improved its rating to 270 from 284 in this years Q400 list of Queensland's top privately owned companies.


June 2006

TSA Software Solutions will exhibit its Enterprise Billing Solutions at "VOIP World Asia Pacific 2006" in Melbourne on the 3rd - 4th August 2006 at the Grand Hyatt in Melbourne.


June 2006

TSA Software Solutions is pleased to announce that it has renewed its Univerge Partner Agreement of over 10 years with NEC Business Solutions Ltd.TSA's CAAB Call Accounting and Billing Suite continues to be NEC's preferred platform for Billing solutions throughout Australia and the Pacific addressing its full client base from SME to Enterprise and Government. 


April 2006

TSA Software Solutions exhibited the full range of its CAAB Software suite at CeBIT Australia in Sydney from the 9th to the 11th of May 2006.This included CAAB XL, CAAB Ti and its CAAB Enterprise Billing Platform which is used by the likes of the Department of Defence, NEC Business Solutions Ltd and Telstra's Complex Billing Division. 


September 2005

TSA Software has today secured a contract with the Australian Federal Police in Canberra for the supply and support of its CAAB Enterprise Billing Product.TSA continues to strenghthen its presence in the Federal Government sector. 


August 2005

The Department of Agriculture, Fisheries and Forestry in Canberra has purchased CAAB Enterprise Billing over a 5 year contract. 


August 2005

TSA Software Solutions and its CAAB solutions were selected as a finalist in this years Qld Premiers Smart State Awards held at the Brisbane Convention Centre in August.


July 2005

TSA rated 281 in the Top 400 Privately Owned Companies in Queensland in an announcement by Premier Beattie.


April 2005

TSA's next generation CAAB Enterprise Telephone Information Management product has been purchased by Telstra's Complex Billing Services Group for use in Australia's largest Managed Service environment of Business and Government clients for the next 4 years.


March 2005

TSA Software Solutions exhibited its Enterprise Billing Solutions at "VOIP World Asia Pacific 2005" in Canberra on the 7th - 9th June 2005 at the Hotel InterContinental in Sydney.


January 2005

TSA Software Solutions exhibited its Enterprise Billing Solutions at "Government Technology World" in Canberra on the 27th - 28th April 2005 at the National Convention Centre.


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